Frequently Asked Questions

Your price is calculated automatically as you pick dates — here's everything that can affect it:

• Base rate: $78/night for your first dog.
• Additional dogs: $68/night each for every dog beyond the first — boarding multiple dogs together is discounted, not charged at the full rate per dog.
• Puppy rate: dogs under 12 months old have a +20% surcharge added to their nightly rate.
• Long-stay discount: 14+ nights → 5% off, 21+ nights → 10% off — applied automatically, no code needed.
• Holiday surcharge — applied automatically to any night that falls in one of these windows:
  • Columbus Day (Oct 12): +20%
  • Veterans Day (Nov 11): +20%
  • Thanksgiving Day (Nov 25–Nov 30): +20%
  • Christmas Day (Dec 24–Dec 31): +20%
  • New Year 2026-27 (Dec 31–Jan 2): +20%
• Extended care: if your requested pick-up time is 4+ hours later in the day than your drop-off time, that covers extra hours of care that day — 50% of the nightly rate for 4+ hours, 100% for 8+ hours. (This is separate from arriving late to your own scheduled pick-up time — just reach out if that happens.)
• Add-ons: optional extras (bath, walks, etc.) are added on top, shown individually.

The full breakdown — including exactly which of these apply — is shown live on the booking page before you pay, so there are never surprise charges.

It's simple — just pick the number of nights you need directly from our booking page. The discount is calculated automatically and applied to your price, no matter how long the stay — no coupon codes, combinations, or contacting us needed:

• 14+ nights → 5% off your entire stay
• 21+ nights → 10% off your entire stay

• Social Play: Supervised interaction with a small, curated group of friendly dogs.
• Outdoor Time: Frequent access to our secure yard for fresh air and "zoomies."
• Personalized Attention: We keep our boarding group small, so we have plenty of time for individual cuddles and belly rubs.
• Decompression: Quiet rest periods with soothing music to prevent over-stimulation.
• Evening Lounging: Our boarders spend their evenings in our living area — feeling like part of the family, not like they are in a kennel.

Standard Hours: 7:00 AM – 7:00 PM.

All bookings are by appointment.

Yes — you can cancel a daycare package any time from your account. Only unused sessions are refundable (sessions already used aren't, since that care was already provided):

• Cancel within 24 hours of purchase → full refund of your unused sessions.
• Cancel within 48 hours of purchase → 50% refund of your unused sessions.
• After that → no refund, but any unused sessions are simply forfeited (no further charge).

Card purchases are refunded automatically to your original payment method. Zelle/cash purchases are refunded manually — just reach out at (510) 707-6878.

We get it — life happens. There's a 30-minute grace period after your scheduled pick-up time with no charge. After that:

• 30–60 min late → $10.00
• 60–240 min late → $20.00
• More than 4.0 hours late → charged for an extra night instead of a fee.

Boarding clients also get up to 3 free passes per year that automatically waive one of the smaller fees above (not the extra-night charge) — so being a few minutes late once in a while won't cost you anything. Daycare pick-ups don't have free passes — see below.

This fee is collected separately (Zelle/cash), not through your original payment. If you know you'll be late, just call or text us at (510) 707-6878 — we'd rather know in advance.

Daycare works differently from boarding, because a late pick-up keeps us working past closing:

• First 30 minutes past your pick-up time — no charge.
• After that, a flat $15.00 — the same whether you're 40 minutes or two hours late.
• After 9:00 PM we can't send your dog home for the night, so the day becomes an overnight stay at $78.00 instead of the late fee.

Booked a Night Owl pick-up? Your 9:00 PM pick-up still gets the same 30 minutes, so you have until 9:30 PM. After that it becomes an overnight stay at $78.00.

There are no free passes for daycare. The 3 free passes a year apply to boarding only.

Please call or text (510) 707-6878 as soon as you know you'll be late — we'd much rather hear from you than wonder.